Sportsbook Rules
When placing a bet, each player agrees to these Sportsbook Rules and to the General Terms and Conditions of Media 21 B.V. (hereinafter referred to as “M21”), which apply to the M21 sportsbook. The M21 sportsbook is operated by Media 21 B.V.
Kindly note that these rules, and any other terms and conditions which apply, may change from time to time at the sole discretion of M21 and that the player is responsible for regularly checking these rules and the General Terms and Conditions for any changes or updates made thereto.
Additional terms and conditions may apply to promotions and special offers. Please read them carefully before accepting any promotional offers. A link to the individual terms and conditions for each promotional offer may be found on the respective promotion screen.
Each sports bet has two parties: On one hand the bookmaker (Media 21 B.V., Fransche Bloemweg 4, Curacao), who accepts bets on sports events in accordance with its licence, and, on the other hand, the player.
Employees of Media 21 B.V. and their immediate families are prohibited from participating from M21 betting offers, promotions, special offers or bonuses.
Upon placing his bet, the player confirms that he does not have any knowledge of the result of the respective sports event.
Upon placing his bet/participating in a game, the player confirms also that he has reached the age of 18 or such legal age as he must have reached under the laws governing betting/gambling that are applicable to him. M21 reserves the right to verify any player’s statement of age and to exclude players from its services, if there are doubts regarding the attainment of the minimum age required. Any player who is identified as underage, shall have all his winnings forfeited and his M21 account shall be blocked immediately.
The player must not place bets as part of a syndicate or as individual customer, who has registered several times or set up fictitious accounts trying to get around limits as set forth in these Sportsbook Rules, in his own name or in the name of a third person, by communicating with one or several persons or by placing combination bets, by using front men, by acting as front man for any third party, betting on another person’s account, when acting in collusion or by using impermissible software tools.
Finally, the player acknowledges that sports betting amounts to gaming, that the risk of losing money is implicit and that his involvement is entirely voluntary. On the other hand, there is no right to participation on the side of the player and he accepts that the bookmaker is entitled to restrict, limit or block the access of certain players at his own, exclusive and unfettered discretion.
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Placing a bet
Before placing a bet, each player is obliged to read and acknowledge not only the General Terms and Conditions, but also these sports betting rules, including the provisions regarding minimum stakes, maximum payouts as well as maximum stakes.
The bookmaker will accept a bet duly placed by the player by mouse-click, subject to these rules and the General Terms and Conditions, without issuing a confirmation and at the registered address of the company, provided that his M21 account holds sufficient credit. Any correspondence issued by the bookmaker at a later point in time, (e.g. notices, account information, etc.) will not have any effect whatsoever on the previous conclusion of the contract and its legal effect at the registered address of the bookmaker.
If changes are made to the odds while a bet is being placed (usually 5 to 10 seconds), the bet will automatically be accepted at the odds chosen by the customer. If the odds are lowered, the bet will not be accepted. Instead the user has the chance to update the betting slip and confirm it once more.
Any bet accepted in such manner may not be changed or cancelled by the player at a later point in time. The bookmaker, however, reserves the right to cancel any bets up to the start of the event, without giving any reasons. After the event has started, M21 may cancel bets provided that the player is in violation of these rules or the general terms and conditions as applicable from time to time, or, in particular, if he is under the suspicion of manipulation/rigging, of acting in collusion or forming a syndicate of customers, keeping duplicate gaming accounts or using front men in order to place bets.
Only the records kept by the bookmaker shall be relevant concerning the content of all bets. A statement of account may only be modified in order to remedy an obvious error and/or a typographical error and/or an error in calculation. Only the amount registered and/or the amount confirmed by the bookmaker will be regarded as the stake.
The bookmaker’s promotions, special offers and bonuses are only valid for the respective period specified. Where promotions, special offers and bonuses are specifically addressed to an individual or to a specific account, offers are only valid with respect to those individuals or accounts so specified.
The decision as to honour any special promotion, offer or bonus shall be entirely up to M21. The bookmaker also reserves the sole discretionary right to discontinue or cancel any promotion, special offer or bonus at any time and for any reason whatsoever, without prior notice.
All rules and principles of the M21 Sportsbook apply equally to the Cash-Out function. M21 cannot guarantee that the Cash-Out feature is available at all times. Due to, for example, technical issues, human error, suspicions of fraud or other circumstances beyond M21’s control, Cash-Out might not be offered for a particular event or betting market, even if the feature had been advertised before-hand. M21 reserves the right to withdraw or suspend Cash-Out offers without prior notice.
Unless Cash-Out is available and exercised by M21 upon request, the player’s bet stands as originally placed.
If bets have been cashed out with incorrect amounts due to technical reasons, an error in the underlying odds, or for any other reason, M21 reserves the right to suspend the Cash-Out option and reverse any transactions made. In these cases, the player’s bet stands as originally placed. The same rule applies if there is sufficient reason to suspect that the Cash-Out is requested after the outcome of an event is known by the player.
M21 reserves the right to accept or decline the Cash-Out option on an individual basis. Cash-Out is not available on free bets and bets on bonus money.
If the player has any questions regarding these Sportsbook Rules or the General Terms and Conditions, M21 is at the player’s disposal to clarify any questions by email to our customer service department.
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Special Rules
If a sports event is not held as posted on the internet (e.g. if the venue or the opponent changes), the bet will be void and all stakes will be refunded. However, bets will not be void if the home team waives its right to play in its own stadium or arena and chooses to play a match on another team’s ground, if the home team’s arena/stadium is temporarily closed or if the match is held at a neutral site.
If bets are placed after the start of an event or if the stake is not paid before the start of an event, the bet will be void, rated at odds of 1.00 and the stake will be refunded. In live (running) bets, each bet placed (= received) after the event on which the bet was placed occurs, will be void, rated at odds of 1.00 and the stake will be refunded.
The winner of a sports event is determined by decision of the jury at 24:00 midnight on the day of the event (local time at the venue of the event). This also applies to long-term bets. Any change in the results arising after that time for any reasons whatsoever will have no effect on the winnings.
In soccer (European football), ice hockey and handball the results after the scheduled duration of the game are relevant. Any extra-time, penalty shootout, etc. will have no impact on the winnings, with the exception of special bets offered, which are marked accordingly.
If a game/match is abandoned, special bets on scores that have already taken place, such as “first goal scorer” or “match-half betting” will be settled on the basis of the score of the shortened game/match.
In American football, basketball and baseball overtime counts for settlement purposes. An exception from this rule may apply for special bets that are clearly marked accordingly.
For NHL handicap bets the score including overtime is official. For bets on NHL games (three-way with tie option), NHL – how many goals and NHL – first goal, the score at the end of the regular time (60 minutes) is the official one.
If there is no point spread winner (e.g. a team with a minus six points handicap wins exactly with a six-point score), the score will be tied and the bet rated at odds of 1.00. The stake will be refunded.
If a game that has been declared void is repeated by the end of the second day following the game (local time of the venue), the wager will stand for the re-arranged match.
If a game is not played at the scheduled date for any reason whatsoever or ends without official score and is not repeated by the end of the second calendar day following the game, the stakes will be returned, with the exception of soccer and ice hockey games that are stopped after the end of the regular time.
In tennis, bets will stand provided that the match is played in the course of the tournament.
If the result of a match in tennis, volleyball, beach volleyball, darts, badminton, snooker, bowls or table tennis is based on a no-show, retirement / surrender or disqualification of a player, or if the match is not continued until the regular end of its playing time for any other reasons, stakes will be refunded. In combination and system bets these stakes will be evaluated with an odd of 1.0.
Exceptions from this rule are events that have been concluded within the available time frame (e.g. if a player surrenders during the second set, bets on the first set stand). In addition, bets are rated as lost if they could not have been won, even if the match was continued up to regular playing time (e.g. set bet “player A wins 2-0” and player A surrenders during the second set after having lost the first set. All other options, i.e 2-1, 0-2, 1-2 will be rated as cancelled and evaluated with an odd of 1.0).
On the other hand, bets are rated as won if they could not have been lost, even if the match was continued up to regular playing time (e.g. the bet “over 9.5 games in a set” is won if the game is decided by surrender at a score of 4:4).
The same principle applies also to game handicap bets, scores set/points and comparable bets.
If a tennis match is cancelled even before the first serve is made, all bets will be void, rated at odds of 1.00 and the stake will be refunded.
A baseball game is cancelled and the stakes refunded if the game is not begun or continued until the end of the day (local time of betting event) of the original scheduling.
If a sporting event is abandoned but officially scored, this score will be used for settlement purposes.
If a game is abandoned before the end of regular time, bets on North American sports (NBA, NFL, NHL, baseball as well as college sports) will be official after the following limits: NBA – at least 43 minutes of play WNBA; college basketball – at least 35 minutes of play NFL; college football – at least 55 minutes of play; Baseball – after at least 5 innings of play and/or 4.5 innings if the home team is leading.
When wagering on total runs or run-lines, the games must go nine (9) innings or 8.5 innings, if the home team is leading in order to have action; otherwise the game is scored as no action.
The final score will always be determined as the score after the last completed inning unless the home team scores to tie or take the lead in the bottom half of the inning, in which case the final score is determined as the score at the time the game is called.
For a so-called “dead heat”, winnings will be divided accordingly. If, for instance, two starters in a race end up on the same podium position (winner) based on identical timings, then the selected odd on “winner” is being divided by 2: 2.5/2 = 1.25. Bets on podium finish 1-3 will be divided accordingly if 2 or more participants share the third place. If 5 starters share position 8, the winning for a bet on “top 10 finish” will be calculated with 3/5 of the original odd. If, on other hand, 2 starters share position 2, the original odd for a bet on “podium finish” will remain in place as the third position remains vacant.
All bets, also combination bets, which are not head-to-head bets, are “play or pay”. In other words: no refund will be given, if the competitor on whom the player has placed his bet does not participate in the event for any reason whatsoever.
If one of the selected events in a combination bet is cancelled, abandoned or becomes void, or is not held for other reasons and is not run by the end of the second calendar day following the event, the bet will be void, rated at odds of 1.00 and the stake will be refunded. This also applies to sports events that have been mistakenly listed in the wrong order on the betting program (list of odds), but not in the case of a home team waiving its right to play in its own stadium or arena, if the home team’s arena/stadium is temporarily closed or if the match is held at a neutral site. If all the single bets in a combination bet are cancelled, abandoned or declared void, or are not held for other reasons and are not run as specified above, the stakes will be returned.
For head-to-head bets both starters have to participate in the sports event. Should one or both starters not participate in the event, the bet will be void. The winner of a head-to-head bet on Formula 1 Grand Prix races is the driver with the higher finishing position at the end of the race, or the one who completes the most number of laps in case that both drivers fail to finish the race. In the event that the two drivers retire on the same lap, the driver with the better placing after completion of the last lap will be the winner.
If no goals are scored in “first goal scorer” or “time of first goal” bets (0-0 score), such bets will be deemed lost.
Individual types of bets and special bets are ruled by separate terms and conditions indicated in the individual offer.
Payouts are in compliance with any maximum amounts determined by the bookmaker.
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Minimum Stakes / Maximum Winnings / Stake Limits
The minimum stake for a single bet and a combination bet is:
EUR 0.50
For all other currencies that may be used from time to time the minimum stake is indicated on the player’s betting slip.
The minimum stake for each column in a system bet is:
EUR 0.30
For all other currencies that maybe used from time to time the minimum stake is indicated on the player’s betting slip.
Maximum Winnings
Unless otherwise specified when placing the bet, the maximum winning for each bet is the following net amount, in the respective currency:
EUR 10,000.-
For all other currencies that may be used from time to time the maximum winning is indicated on the player’s betting slip.
The maximum winning per player on any one day is the following net amount, in the respective currency:
EUR 20,000.-
For all other currencies the maximum winning per player is the equivalent to the above mentioned EUR amount as per current exchange rate (Interbank rate).
The maximum winning per player in any one week (Monday 0:00 to Sunday 24:00) is the following net amount, in the respective currency:
EUR 100,000.-
For all other currencies the maximum winning per player is the equivalent to the above mentioned EUR amount as per current exchange rate (Interbank rate)
For some betting offers there are certain variable stake limits. If these amounts are exceeded, the player will be immediately notified when placing the respective bet. The player may then reduce its stake accordingly so as to be able to place the bet within the stake limit.
If a player places several bets at once and the total winnings of these bets exceed the maximum winning or the maximum stake limit, the bookmaker has the right, at any time, to reduce those bets accordingly as required for complying with the maximum winning and/or stake limits.
If customers act as a syndicate or in collusion or if individual customers register several times or set up fictitious accounts in their own name or in the name of a third person, by communicating with one or several persons or by placing combination bets, or using front men, acting as front man for any third person or placing bets on another person’s account, or if customers use impermissible software tools the bookmaker will have the exclusive right (i) to reduce such bets at any time and in accordance with the maximum winning and/or stake limits or (ii) to cancel bets completely and to declare any bets placed and any winnings of such a player as null, void and forfeited.
In principal, any person acting in breach of these rules or any other terms and conditions applicable to the M21 Sportsbook, may be disqualified from participating in general, as well as from special promotions, offers and bonuses without any notice at any time; additionally the accounts of such players may be closed.
When bets are placed in a way that the placed stake(s) and/or the potential winning exceeds the maximum amounts set forth the bookmaker has the unfettered exclusive right to reduce the stake of such a bet or to cancel such a bet but will in no event be liable for the reduced winnings as a result of the reduction of the stake or the cancellation of bets, since the player/customer is aware of the limits.
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Severability
Each clause contained in these rules shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain with full force and effect.
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Language Matters
These Sportsbook Rules are posted on the internet in English. In the event that other language versions might be added on later on, the English version shall prevail over all other languages.
Last update 02.02.2022